Contact

Contact Us

Tell us what you need — samples, pricing, OEM/ODM or wholesale — and we will reply within 3 hours.

FAQ

Frequently Asked Questions

Everything you need to know about our LED pet products and services.

Company & Services
What is the relationship between AIDI PET and Aidi Flashing Products?+

AIDI PET is the export brand of Aidi Flashing Products Co., Ltd., a Dongguan-based manufacturer with 10+ years of experience in LED pet safety products.

How long has AIDI PET been in the LED pet industry?+

10+ years producing LED dog collars, flashing leashes, smart collars and pet safety lights, trusted by customers worldwide.

Do you provide both OEM and ODM services?+

Yes, both. ODM covers full design, R&D and production; OEM covers private-label manufacturing to your exact specification.

Where are your production bases located?+

Dongguan City, Guangdong Province, China — with BSCI and SEDEX audited facilities.

What products do you specialize in?+

LED screen dog collars (AIDI-C24P / C24 / C25), RGB silicone collars (AIDI-C6), LED arm & leg bands (AIDI-S20P), LED smart helmets (AIDI-S18), flashing leashes and safety lights.

What certifications do your products carry?+

CE, FCC and RoHS, with a BSCI/SEDEX audited factory. Every product is tested before shipping.

Do you have your own R&D and design team?+

Yes — R&D is led by a manager with 25 years in pet accessories, supported by 15+ engineers, from first sketch to production-ready design.

Can you develop a completely new product for us?+

Yes. Share your concept and we will design, prototype and manufacture it — one-stop from design to delivery.

Do you offer a warranty?+

Yes — a 730-day warranty on everything we sell. We stand behind every collar, leash and light.

Can I visit your factory?+

Absolutely — we welcome factory visits in Dongguan, and can also arrange a live video tour if you cannot travel.

Products & Customization
What is the difference between AIDI-C24P, C24 and C25?+

C24P is our flagship APP-controlled LED screen collar; C24 is the world version with full app features and language switching; C25 is a simple version at a friendlier price.

Can the collar display my own text, emoji or logo?+

Yes — display words, emojis or simple images from the aidipet APP, with music mode, scroll mode and multi-language support.

Can you customize the collar color and material?+

Yes — custom colors, PU and silicone materials, and sizes. The AIDI-C6 silicone collar is even a DIY cut-to-fit design.

Can you print my logo on the product and packaging?+

Yes — custom logo on the collar, woven labels, hang tags, and brand-specific packaging.

Can I get a sample before mass production?+

Yes — physical samples within about 3 days, and we require your pre-production sample (PPS) approval before mass production.

What is the minimum order quantity (MOQ)?+

MOQ is flexible — as low as 100 pcs for standard LED collars and leashes. Custom projects are quoted based on your details.

Orders, Logistics & Process
What is the typical lead time?+

Samples within ~3 days; production as fast as ~10 days for 1,000 pcs, depending on volume and level of customization.

How do you handle international shipping?+

We export to the USA, Europe, Japan, the Middle East and more. FOB, CIF or DDP terms are available depending on your requirements.

What are your standard payment terms?+

A deposit is required upon contract signing / sample approval, with the balance due before shipment after your final inspection.

How do I start a project with AIDI PET?+

Simply send us your product idea, target quantity or sketches through this form — a dedicated account manager replies within 3 hours (24 hours max) to guide you through sampling, quotation and production.

Still have questions?
Fill out the form and we’ll get back to you within 24 hours.

AIDI Contact

  • Phone
    +86 138 2915 8315 (WhatsApp)
  • Email
    alex@aidi-pet.cn
  • Address
    Dongguan City, Guangdong Province, China