--- title: "Contact" url: https://aidipet.com/es/contact/ date: 2026-08-12 modified: 2026-08-29 author: "AIDI PET Team" description: "Contact UsTell us what you need — samples, pricing, OEM/ODM or wholesale — and we will reply within 3 hours.FAQFrequently Asked QuestionsEverything you need to know about our LED pet..." word_count: 1062 --- # Contact - ## Contact Us Tell us what you need — samples, pricing, OEM/ODM or wholesale — and we will reply within 3 hours. FAQ ## Frequently Asked Questions Everything you need to know about our LED pet products and services. Company & ServicesWhat is the relationship between AIDI PET and Aidi Flashing Products?+AIDI PET is the export brand of Aidi Flashing Products Co., Ltd., a Dongguan-based manufacturer with 10+ years of experience in LED pet safety products. How long has AIDI PET been in the LED pet industry?+10+ years producing LED dog collars, flashing leashes, smart collars and pet safety lights, trusted by customers worldwide. Do you provide both OEM and ODM services?+Yes, both. ODM covers full design, R&D and production; OEM covers private-label manufacturing to your exact specification. Where are your production bases located?+Dongguan City, Guangdong Province, China — with BSCI and SEDEX audited facilities. What products do you specialize in?+LED screen dog collars (AIDI-C24P / C24 / C25), RGB silicone collars (AIDI-C6), LED arm & leg bands (AIDI-S20P), LED smart helmets (AIDI-S18), flashing leashes and safety lights. What certifications do your products carry?+CE, FCC and RoHS, with a BSCI/SEDEX audited factory. Every product is tested before shipping. Do you have your own R&D and design team?+Yes — R&D is led by a manager with 25 years in pet accessories, supported by 15+ engineers, from first sketch to production-ready design. Can you develop a completely new product for us?+Yes. Share your concept and we will design, prototype and manufacture it — one-stop from design to delivery. Do you offer a warranty?+Yes — a 730-day warranty on everything we sell. We stand behind every collar, leash and light. Can I visit your factory?+Absolutely — we welcome factory visits in Dongguan, and can also arrange a live video tour if you cannot travel. Products & CustomizationWhat is the difference between AIDI-C24P, C24 and C25?+C24P is our flagship APP-controlled LED screen collar; C24 is the world version with full app features and language switching; C25 is a simple version at a friendlier price. Can the collar display my own text, emoji or logo?+Yes — display words, emojis or simple images from the aidipet APP, with music mode, scroll mode and multi-language support. Can you customize the collar color and material?+Yes — custom colors, PU and silicone materials, and sizes. The AIDI-C6 silicone collar is even a DIY cut-to-fit design. Can you print my logo on the product and packaging?+Yes — custom logo on the collar, woven labels, hang tags, and brand-specific packaging. Can I get a sample before mass production?+Yes — physical samples within about 3 days, and we require your pre-production sample (PPS) approval before mass production. What is the minimum order quantity (MOQ)?+MOQ is flexible — as low as 100 pcs for standard LED collars and leashes. Custom projects are quoted based on your details. Orders, Logistics & ProcessWhat is the typical lead time?+Samples within ~3 days; production as fast as ~10 days for 1,000 pcs, depending on volume and level of customization. How do you handle international shipping?+We export to the USA, Europe, Japan, the Middle East and more. FOB, CIF or DDP terms are available depending on your requirements. What are your standard payment terms?+A deposit is required upon contract signing / sample approval, with the balance due before shipment after your final inspection. How do I start a project with AIDI PET?+Simply send us your product idea, target quantity or sketches through this form — a dedicated account manager replies within 3 hours (24 hours max) to guide you through sampling, quotation and production. **Still have questions?** Fill out the form and we’ll get back to you within 24 hours. 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